Shipping policy

Can I change the address of my order? 

Hi Manor Girl,

Yes, since our items are handmade you have at least 3-4 business days to send your new address.

Unfortunately, on our sale items or on hand items, we ship those super fast, so it is not possible to amend any details, as our team will have already started processing your order. If needed, please email us immediately info@hnomanor.com.

What if my package doesn’t arrive when stated “delivered”? 

Hi Manor Girl,

If the package says delivered and you do not have the package please contact the nearest carrier/post office in your area. 

HNO MANOR is not responsible for reshipping or refunding issues due to shipping issues. However, we can help to our ability to help you find your package please email info@hnomanor.com.

Do I need someone to sign for my parcel? 

Hi Manor Girl,

If you are home to accept the order, then a signature will be required. If nobody is home to receive the parcel, the shipping company will leave a card saying that they have attempted to deliver and provide you with details on where the parcel has been shipped to. 

If there is no safe places or available neighbors, the courier will notify you and attempt to re-ship the next working day. Shipping will be re-attempted 3 times before being returned to the depot and returned back to HNO MANOR. 

If you wish to have the parcel redelivered, please email us at info@hnomanor.com.

Can I use a P.o. Box for express shipping? 

Hi Manor Girl,

Express shipping services within the United States cannot be delivered to PO Box addresses. Please use a residential or business address, or select Standard or Saver shipping at checkout.

If an express shipping method is selected with a PO Box address, your order will be placed on hold while we contact you for an alternative address.

Ready to ship items may ship to PO Box addresses when Standard shipping is selected.

Orders will resume processing once a valid shipping option or address is confirmed.