Help Center
How Can I Contact HNO MANOR?
Hi Manor Girl,
If you need assistance, please email info@hnomanor.com with your name, order number, and issue, and our team will get back to you as soon as possible. We're here to help every step of the way.
What Is Your Return Policy?
Non-Tracksuit Items
Shirts, dresses, and similar pieces may be returned for a full refund as long as they are in original, unused condition with tags.
Jewelry
Jewelry is final sale. However, if an item arrives faulty or damaged, we’re happy to replace it. Just contact us within 7 days of delivery to arrange an exchange.
Tracksuits
Because our tracksuits are handmade to order, they are non-refundable once production begins.
You may request a cancellation within 24–42 hours of ordering if we haven’t started crafting your piece.
Pre-order tracksuits are also final sale — but if an issue arises, we’ll replace your item with a new one.
We get it, things happen — email us and we’ll always listen to your needs.
Sizing Issues
Please double-check your measurements when ordering. We cannot offer refunds due to incorrect sizing, but we’re happy to offer an exchange or remake on a case-by-case basis.
Where Is My Order?
All items are handmade with care. Estimated production time is typically 7–15 business days, which will be noted on the product page for our tracksuits.
Once shipped, you’ll receive a tracking number via email.
For delays, please check with the carrier first. While we are not liable for shipping delays, we’re always here to help you investigate.
Can I Change My Shipping Address?
Yes — for made-to-order items, you have 2-3 business days to update your shipping address.
For ready-to-ship or sale items, changes may not be possible due to our fast processing time. Please email us immediately at info@hnomanor.com if needed.
My Package Says “Delivered” But It’s Missing
If your tracking shows “delivered” but you haven't received your parcel, please contact your local carrier or post office.
HNO MANOR is not responsible for lost packages after delivery, but we’ll assist you however we can. Email us and we’ll help you locate it.
How Is HNO MANOR Staying COVID-Friendly?
Our team follows strict safety protocols:
• Wearing gloves and masks
• Disinfecting packaging areas regularly
• Sanitizing each parcel with care
Most of our team works remotely and all shipments are packed in clean, safe conditions.
Read more here: CDC Guidelines
Do I Need to Sign for My Parcel?
Yes — for most deliveries, a signature is required.
If no one is home, your courier will leave a note with redelivery or pickup instructions. After 3 failed attempts, your package may be returned to HNO Manor.
Can I Use a P.O. Box for Express Shipping?
Express shipping is not available for P.O. Boxes. Please use a physical address or select a standard shipping method. If a P.O. Box is entered, we’ll email you to update the address before shipping.
Chargebacks & Fraud Policy
To Our Valued Manor Girls,
We are committed to resolving any issues directly and fairly. There’s no need to file a chargeback: just email us and we’ll find a solution.
If a chargeback is filed without contacting us first, your account may be blocked from future orders to protect our team.
We keep records by name, address, and card info for fraud prevention.
Your satisfaction is our top priority and we’ll always work to make it right.
Need more help?
Reach out anytime at info@hnomanor.com — our support hours are Mon–Fri, 10AM–5PM CST.
