Refund Policy

HNO MANOR Return & Exchange Policy

Welcome to HNO MANOR. We pride ourselves on delivering exceptional quality and elevated design. To maintain the highest standards of hygiene and product excellence, all purchases are subject to the terms below.

Standard Return Window

Eligible items (apparel such as shirts, sets, and dresses) may be returned for a refund or store credit within 7 calendar days of delivery.

To qualify for a return:

  • Items must be in their original, pristine condition: unworn, unwashed, unaltered, and free of any scents, makeup, or stains.

  • All original tags, packaging, and hygienic liners must remain intact.

  • Return requests initiated after the 7 day delivery window are strictly final and ineligible for return, exchange, or store credit.

Final Sale Items

Due to the intimate nature of certain garments and the exclusivity of our accessories, the following categories are Final Sale upon purchase and cannot be returned, exchanged, or refunded:

  • Swimwear (for hygiene and health compliance)

  • Jewelry & Accessories

  • Handbags & Footwear

  • Clearance, Promotional, or Sales

Order Issues & Damaged Deliveries

Every piece is thoroughly inspected prior to dispatch. In the rare event that your order arrives damaged or defective, please notify our client services team at info@hnomanor.com with photographic proof. Approved claims for damaged items will receive an immediate replacement or store credit.

Sizing & Order Selection

Please review size charts carefully prior to completing your purchase. Returns or refunds will not be issued for incorrect size selections outside of our standard 7 day return policy for eligible apparel.